Deposits & Payments
Once we confirm your place on your tour of choice, we require a non-refundable deposit of NZ$2,500 per passenger.
Full payment is due 90 days prior to departure of your tour, which is non-refundable.
Payments can be made via direct bank deposit or credit card.
Credit Card Fees
Visa & Mastercard @ 2%
American Express @ 3.5%
Tour Prices
Due to current fluctuations in the New Zealand Dollar, prices cannot be 100% guaranteed until the tour cost has been paid in full. All tour pricing is based on current rates of exchange at time of printing and are expected to remain the same until your tour departs. We reserve the right to pass on any significant cost increases should this be necessary. Please be assured we do our best to absorb any small currency fluctuations where possible.
Cancellations
If you need to wish to cancel your booking, please confirm this in writing. We can only cancel the booking if the request in writing is from the booked passenger.
Please be aware that both your initial deposit (NZ$2,500) and your final payment (90 days before your tour commences) are both non-refundable.
After departure for whatever reason, you do not utilise the included tour arrangements, no refunds will be recoverable.
Your tour has been costed on a minimum number of participants required for it to go ahead – either 10 or 12 adults. Stitch-in-Time Travel will assess the bookings 100 days prior to travel and reserve the right to cancel the tour, giving a full refund of all monies paid or offer the option to proceed with the tour at a modified cost. Likewise, if for any unforeseen world circumstances where we deem if unsafe to travel, we reserve the right to cancel the tour up to 90 days prior to departure and will fully refund all monies paid.
When booking your flights to join the tour, please consider booking an airfare that is partially or wholly refundable just in case you are unable to travel and must cancel your bookings.
Travel Insurance
Travel insurance is essential as it gives everyone peace of mind should an emergency occur either prior to, or whilst you are travelling. We recommend you activate your insurance policy when you pay your tour deposit, so you are covered for any financial loss incurred due to unforeseen circumstances that prevent you from travelling (subject to your insurance policy conditions).
Prior to receiving your tour documentation, we will ask you for your policy details so we know who to contact on your behalf should an emergency occur while we are travelling.
Please be advised that you are wholly responsible to be adequately covered regarding travel insurance. We (Stitch-in-Time Travel) have no liability for any loss, damage or suffering incurred before, during or after completion of your holiday.
Passports & Visas
For any tour you will require a current passport, with a minimum validity of six months at the time you return to New Zealand. Part of the service we offer includes checking visas for you before you travel.
We will require a copy of your passport before you travel. If you require our help booking flights, we will need a copy of your passport before any reservations can be made.
Travel Documents
Final documents will be sent to you approximately 3 weeks before travel. Documents will include a full itinerary with all contact details for each hotel, plus all other relevant information. Both paper and digital documents will be sent to you.
Itinerary Information
All care is taken at the time of advertising this tour. We ensure that all details are correct and up to date at time of printing your itinerary, prior to departure. We rely on our suppliers to send us the most up to date information as possible and cannot be held responsible if some services on your tour are not 100% as expected. Hotel rooms for example shown on our itinerary may differ to that you are given at check in. All images are selected to give a good indication of what to expect, but room locations may differ slightly.
Sightseeing tours may run slightly late due to circumstances that are out of the operators’ control, however we can assure you that all our suppliers provide the best possible experience to all guests.
Our Liability To You
The operators shall be responsible to the passenger for supplying the services and accommodations described in the itinerary except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the operators. In such circumstances, the operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
In the absence of their own negligence, neither the operators nor their agents or co- operating organizations shall be responsible for any cancellations, delays, diversions, or substitution of equipment of any act or omission whatsoever by air carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services or accommodation necessitated by same. Nor shall they be liable for injury, illness, or death, or on tour any damages or claims whatsoever arising from loss, negligence or delay form the act, error or negligence or any person not its direct employee or under its exclusive control. All baggage and personal effects are always and in all circumstances at the risk of the tour participant.
Due to current fluctuations in the New Zealand Dollar prices cannot be guaranteed until tour cost paid in full. All tour prices are based on rates (including foreign exchange rates) known at the time of printing and expected to be in effect at the time of departure. We reserve the right to pass on any increase in government taxes should they occur after printing. Please note no New Zealand GST content in overseas travel.
If while you are on this tour, you consider that any aspect of it was not accurately represented in the brochure please inform us immediately. We are unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which we have no control. Without limiting that provision this will include war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes or governmental action or reasonable apprehension of the foregoing causing cancellation or curtailment. We and our various suppliers reserve the right to refuse to carry or accommodate any person whom we consider unsuitable by physical or mental condition, or who, after the tour commences, behaves in an unacceptable manner.
Legal claims
Any claims or legal action in connection with the provisions of our services to you will be governed by the laws of New Zealand. Any claim or legal action against suppliers is likely to be subject to terms of your contract with them and may be governed by the laws of other countries.